BENIGNA VILLANUEVA

A lifelong passion for helping others, combined with my desire to make an impact where it’s needed most, has led me to pursue a freelance career. Let's work hand and hand for the success of your business. Contact me to commission your project today.

Vision - A well-balanced life, serving others and serving God through my freelance career.

Mission - To provide excellent assistance to business owners with my skills and knowledge applied with reliability and authenticity.

Goals - To leave a legacy of being an excellent all in support for business owners.

SKILLS

CUSTOMER SERVICE SPECIALIST

Email/Chat/Internet Communication Tools

I have been working as a Customer Service Specialist for over 10 years now, and during that time I’ve developed impeccable phone manners and an ability to politely deal with different customer personas. I am accustomed to working on multiple projects and customer care techniques, and can offer new ideas to help your company grow and surpass all goals and objectives.

DATA ENTRY SPECIALIST

Data Encoder/Captioner/Transcriptionist

I can diligently work on research online and use other internet platforms. My BPO background demonstrates a perfect record of rapidly entering high volumes of error-free information into various databases. I excel at compiling and verifying data accuracy and integrity while also identifying and correcting errors to ensure maximum accuracy. My proven success in both independent and team-oriented environments prepares me to make a significant impact on your organization.

SOCIAL MEDIA MANAGER

Facebook/Instagram/Twitter/LinkedIn/etc.

Achieving success in the social media marketing world requires the ability to update and share relevant content, engage with company followers, and cover special events to stimulate outstanding customer experiences and build a loyal client base. From monitoring trends and analyzing metrics to driving brand awareness, generating leads and increasing your online presence, my expertise can be leveraged to enable successful marketing and online communications strategies for your business.

ESL Tutor

Welcome to an immersive English learning experience!

Services Offered:

Customized Lesson Plans: Tailored to meet individual learning needs and preferences, ensuring an effective and engaging learning journey.

Interactive Educational Material: Expertly designed and presented educational content to enhance comprehension and retention.

Adaptive Teaching Approach: Tailoring lessons to accommodate diverse learning styles and speeds for optimal understanding.

Progress Evaluation: Regular assessment of students' progress to track development and identify areas for improvement.

Detailed Progress Reports: Periodic preparation and dissemination of progress reports, keeping both students and guardians informed.

Cultural Sensitivity: Remaining knowledgeable and respectful of cultural differences within the classroom, fostering an inclusive learning environment.

BPO WORK EXPERIENCES

With over 10 years of experience working for big international companies.

TELSTRA, PHILIPPINES

Provides business solutions related to telecommunications and technologies to Small Business Customers based in Australia

AT&T

-Provides support for billing and sales.
-Processes back office requests. Also, provides excellent customer service via chat and calls.
-Handles inbound and outbound calls for wireless service.